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Hello everyone,

I've been working on an unlisted visual novel, which I finished and downloaded today. After extracting the files, I tried to open it with nw-app but it didn't work. Instead of letting me play the visual novel, it comes to a black screen without any other options. Everything I tried didn't work so far and I'm really upset as I wanted to use this visual novel as an educational novel for my students in school this week on friday :(
Is there anyone who can help me solving this problem? I would be very grateful to hear from somebody.
Sonya
Princess
Sonya
Princess
Hey there, me and @MidZM are looking into this for you. We will get it solved as soon as we can, and it will be working. As an apology, I've given you back your 1000 points into your account. We are sorry for the trouble you are experiencing. 
Thank you very much @Sonya and @MidZM. I really appreciate that :)
Would you be so kind to inform me about what I have to do after you fixed the problem? Should I just download the novel again?
Sonya
Princess
Sonya
Princess
franzi93 said: Thank you very much @Sonya and @MidZM. I really appreciate that :)
Would you be so kind to inform me about what I have to do after you fixed the problem? Should I just download the novel again?
@franzi93 We have fixed it, and yes feel free to download again. However, the latest download that we made is a working version, so if you'd like to save your 1000 points for another time, you don't have to make a new download. Just download the latest one we made :)

Let us know if you run into anymore problems!
@Sonya I just tried it and everything is working fine now. Thank you very much! :)